Shipping & Delivery

We aim to dispatch all orders received before 2pm the same day (Mon - Fri)

UK Destinations:

  • England - Average delivery time 4 working days 
  • Wales - Average delivery time 4 working days
  • Scotland - Average delivery time 4 working days
  • Northern Ireland - Average delivery time 4 working days
  • Isles of Wight and Scilly & Non-Mainland UK

EU Destinations:

  • Republic of Ireland - Average delivery time 2 working days
  • Belgium, France, Monaco, Germany, Luxembourg, Netherlands - Average delivery time 2 working days
  • Austria, Denmark - Average delivery time 3/4 working days
  • Czech Republic, Italy, Slovakia, Spain - Average delivery time 3/4 working days
  • Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia - Average delivery time 4/6 working days
  • Bulgaria, Greece, Latvia, Lithuania, Romania - Average delivery time 6/7 working days

Shipping costs are based on the standard courier regions. Whilst delivery charges outside the Mainland UK region are higher, this is unfortunately out of our hands.

As our products have a long shelf-life delivery charges can be minimised by ordering in volume - please contact us if you have any questions.

You will receive a confirmation email once your order has been dispatched.

Please Note: All deliveries must be signed for on delivery. If there is no-one to sign for the parcel at the time of delivery a calling card will be left with a number for you to call to discuss re-delivery or pick-up. 

It is possible to specify a safe place to leave your order, however, we do not recommend this and cannot be held liable for any orders left which subsequently go missing. Please include your 'safe place' in the comments section of the check out form and we will add this to your delivery instructions.

Once dispatched delivery is usually overnight, however, some areas of the UK may take a little longer. Saturday and time specific deliveries must be selected when you place your order and will incur an additional charge.

In the unlikely event that any products on your order are out of stock, we will call you using the contact number given to discuss alternatives. Please make sure that the contact number is kept up to date otherwise this will delay delivery of your order.

Privacy & Security

ProMeals Limited is committed to safeguarding the privacy of our website users while providing the highest possible quality of service.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you.

By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement.

We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement.

We will not send you any unsolicited commercial e-mail unless you have given your prior consent. We will seek to act in the best interest of our customers, and will not abuse our position of data controller for any commercial gain.

Returns & Replacements

Whilst we hope that you will receive your order in perfect condition, if your order is damaged, faulty, or incomplete please report this to us within 3 days by phone (0800 5933000) or email using the email system on the contact us page. Please take photographs of evidence of the damage and quote your order number. Please then retain the complete order until we ask you to return the goods, for a full refund of all charges incurred.

If you wish to cancel your order contact us for a refund within 14 days of receiving the goods, and return the goods back to us within 14 days.  We will refund you within 14 days of receiving the goods back.


The United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

You also have the right to cancel your order and receive a full refund within 7 days of receiving confirmation. In the unlikely event that you change your mind and would like to cancel please inform our customer services by telephone, quoting your order number. If you have already received your order, please call our customer services within 7 days to inform them of your wish to cancel and return the undamaged goods in their original packaging.
This does not affect your statutory rights.

If you wish to cancel your order please contact us with your wish to cancel. Please include your order number and any contact information which may help us in handling your transaction.

Customer Service 0800 5933000


Terms and Conditions

The following are the terms and conditions of use of this website and its services. If you do not accept these conditions, you must not use this website or services.

This website is operated, under license, by:
ProMeals Limited

Company No. 12972829


Registered in the UK

The content on this website is provided ‘as is’, and ProMeals Limited gives no representation or warranty as to the accuracy of the content and assumes no responsibility for errors or omissions in it or the effect it has upon your computer. This site includes links to other sites on the Internet.

ProMeals Limited cannot vouch for the suitability or accuracy of the content of those sites and so you use them at your own risk. Any references to linked sites or to third-party companies, products or services by name does not constitute or infer its endorsement by ProMeals Limited.

The information available on the site might from time to time be incomplete, out of date or inaccurate.

ProMeals Limited reserves the right at any time and without prior notice to make changes and corrections to the material on the site or to make parts or all of this site unavailable at any time without notice.

ProMeals Limited disclaims all liability in respect of all information and its provision, and shall not be liable for any loss or damages suffered as a result of any use of the site. Although ProMeals Limited aims to keep it up-to-date, it does not guarantee its accuracy.

ProMeals Limited does try to make this site as useful as possible, none of the material it contains is professional advice or a substitute for it, and cannot be relied upon as such.

Unless specified to the contrary, the contents of this website and these pages are protected by copyright. The authors and creators of the material on the website assert their moral rights. The contents of this website (including text, design and graphics) are trademarked and copyrighted materials of ProMeals Limited, and licensed to ProMeals Limited All rights are reserved. They may not be used, transmitted or reproduced unless in accordance with prior written instructions issued by ProMeals Limited. No use, transmission or reproduction is permitted other than the following:

Permission is given for the downloading and temporary storage of pages where indicated on such pages, for the sole purpose of individual viewing on a standalone PC or monitor. Such pages may be printed, but these may not be further reproduced, copied or transmitted in any way to those other than the initial individual user. You may not reproduce any other part of the website including, but not limited to, the structure, overall style and program code.

These conditions of use are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.  ProMeals Limited may change these conditions of use from time to time. You will be bound by changes even if you do not re-visit this page to re-read this notice.

Please note that these are the ProMeals Limited terms and conditions of use and if you do not accept these conditions, you must not use this website or services.

Terms of International Delivery

DAP – Delivered at Place (named place of destination)
Can be used for any transport mode, or where there is more than one transport mode. The seller is responsible for arranging carriage and for delivering the goods, ready for unloading from the arriving conveyance, at the named place.

Retention of Title

1. Title to {the Goods} shall remain vested in {the Seller} and shall not pass to {the Buyer} until the purchase price for {the Goods} has been paid in full and received by {the Seller}. Until title to {the Goods} passes:

    1. {the Seller} shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of {the Goods};
    2.{the Seller} and its agents and employees shall be entitled at any time and without the need to give notice enter upon any property upon which {the Goods} or any part are stored, or upon which {the Seller} reasonably believes them to be kept;
    3.{the Buyer} shall store or mark {the Goods} in a manner reasonably satisfactory to {the Seller} indicating that title to {the Goods} remains vested in {the Seller}; and 
    4.{the Buyer} shall insure {the Goods} to their full replacement value, and arrange for {the Seller} to be noted on the policy of insurance as the loss payee.

2. Irrespective of whether title to {the Goods} remains vested in {the Seller}, risk in {the Goods} shall pass to {the Buyer} upon delivery.